ICM

Ron

Senior Infrastructure Engineer

Preferred Location

Remote / Houston area

Senior Infrastructure Engineer with 26+ years of experience in enterprise infrastructure management, cybersecurity, and cloud technologies. Currently serving as Cyber Defense SOC Engineer at Shell Information Technology. Expert in Microsoft technologies, virtualization, cloud platforms (Azure, AWS), and network security. Holds multiple certifications including MCSE, CEH, and Microsoft CIE Facilitator. Currently pursuing MBA in Cloud Technologies with 3.89 GPA.

Skills

Professional Experience

Developed Gap analysis and Splunk dashboards for business-critical server landscape

Created onboarding documentation and queries to enhance SOC operations

Led remediation and mentored junior engineers

Migration of company physical infrastructure of 100 servers to Azure (IaaS) Public cloud. Reduced overall server requirements enabling them to use the cloud's real-time elasticity to upscale hardware requirements during peak periods.

Created and implemented BYOD deployment plan that enabled company to reduce CapEx of hardware infrastructure. This included enabling the separation and isolation of personal and corporate resources.

Migrated developer test environments to AWS enabling developers to capture and analyze data sets in real-time analytics.

Design, install, and configure hybrid client WAN/LAN networks utilizing multi-vendor equipment from HPe Aruba, Cisco, and Ubiquiti Networks.

Verification and validation network testing; developing performance benchmarks of WAN/LAN and Wi-Fi Networks (HPe Aruba, Cisco, Ubiquiti Networks)

Support and maintenance of multiple client environments ensuring clients maintain optimal uptime.

Identify and resolve LAN/WAN/Wi-Fi issues from network lag, packet loss to signal interference, using network tools such as Wireshark, CMD interface, puTTy (SSH), and PowerShell Cmdlets.

Developed trusted vendor relationships to ensure and maintain optimal reliability for client needs.

Developed strategic infrastructure solutions for major university's Active Directory and Group Policy.

Created detailed documentation defining AD and Group policy scope utilized for Disaster Recovery and team training.

Maintained, supported, and controlled mobile android device assets with SOTI MobiControl MDM.

Created and maintained User/Machine accounts/assets in Active Directory (AD)

Worked directly with vendors; developed and implemented a fluid field mobile IT model that encompassed training, support, hardware diagnostics and RMA process from the ground up.

Developed detailed support documentation for international Tier 1 support team.

Multisite/National responsibility for support, training, and troubleshooting of Android mobile devices (tablets/phones)through all phases from pre-deployment to post deployment support.

Prepared detailed field site surveys and reports of IT equipment installs.

Created detailed weekly reports with pivot tables for executive briefings that communicated national asset management, user data usage, and RMAs with vendor to site resolution time.

Project support for readiness and deployment of Onboard Computing Devices (tablets) in vehicles.

Worked directly with At&t, Verizon, Sprint, Samsung, and DRS for onboard computing solutions that included testing and verifying new products, managing assets, and RMAs.

Collaborated with small companies, designing, building, hardening, and maintaining their Windows server, desktop, and network environments.

Provided 24x7 technical support, including identifying viruses, data migration and system recovery.

Developed friendly technical documentation for end-user operating procedures and implemented DRP (Disaster Recovery Plans) enabling stronger system integrity and faster recovery.

Enabled clients to reduce their server TCO by recommending and implementing virtualized server environments.

Provided technical resolutions by utilizing various system and network tools such as Microsoft DaRT or RSAT for local and remote system management, troubleshooting, repair, and recovery.

Led six teams and developed NetApp storage and DR solutions

Created mobile training systems and reduced training costs by 30%

Managed SAP reporting and server migration projects

Maintained 95% SLA response time

Worked on virus containment and patch management

Created training plans and beta-tested vendor software/hardware

Supported NT 4.0 and migrated systems to Windows 2000

Provided national support for specialized apps and OS issues

Industry Professional Certifications

Microsoft Server Virtualization Specialist
Microsoft Certified Systems Engineer
Microsoft CIE Facilitator

CEH: Certified Ethical Hacker

Education

Bachelor of Applied Science (BASc)
Texas State Technical College
Master of Business Administration (MBA)
Southern New Hampshire University
Bachelor of Science
University of Houston