ICM

Michael

Microsoft Certified Trainer / Consultant

Preferred Location

Dallas-Fort Worth, TX, United States

Microsoft Certified Trainer with 29+ years of experience focusing on Microsoft Endpoint Configuration Manager, Intune, Azure, Windows 10/11, and Server 2019. Trained and consulted for Microsoft, IBM, Dell, State Farm, US Army, Salesforce.com, and many others worldwide including Fortune 100/500 companies. Provided international consulting services in the US and South America. Certified Communication IQ Coach using CIQ™ methodology and Kendall Life Languages Profile (KLLP) with expertise in bridging communication gaps between tech teams and executive leadership. Historical experience includes Novell networks, IBM mainframes (4341/4381), Honeywell mini computers, and specialized Autopilot deployment methods including white glove and provisioned configurations.

Skills

Professional Experience

As a Microsoft Certified Trainer for over 29 years, I have focused on Administering and Troubleshooting Windows 10 / 11, System Center Configuration Manager / Microsoft Endpoint Configuration Manager, Microsoft Azure Administrator, Azure AI Fundamentals and Server 2016, 2019, 2022.

My clients included Microsoft Support, IBM Global Support, Dell, State Farm, US Army, US Navy, Salesforce.com, Bank OZK and many others.

As a Microsoft System Engineer and Microsoft Certified Instructor Microsoft utilized me to train the internal Support Centers worldwide.

Lead instructor for Microsoft across the nation in Microsoft Network Management and Operating Systems troubleshooting and administration technology.

I have also provided onsite Consulting for many of these clients.

Individual and group coaching using the CIQ™ methodology.

Interpret the Communication IQ™ Profile in person and virtual Communication IQ™ Workshops with engaging experiential learning.

Facilitate sessions for companies that want to raise their Communication IQ™.

Designing and configuring Intune settings based on requirements.

Monitoring and Supporting Microsoft 365 environments and applications.

Packaging of applications and working with end users to test and roll out in an automatic fashion.

Deploying windows devices using Autopilot in both online and offline environments as well as white glove / provisioned Autopilot.

Assisting Desktop Administrators with Tier 2 issues.

Making the transition from sales to technical. I worked the front line repairing all computer related products.

I quickly moved up to senior field tech and then on to the role of Technical Manager for the technical department of Entre.

The transition allowed me to fully understand the inner works of the computer systems. I used this knowledge to advance into the networking of computers (which was maturing at this time with Novell and Windows technologies)

Worked with owner Mark Cuban to capture five million dollar per year contract with General Dynamics.

Also maintained many other accounts to provide computers, software and maintenance of equipment.

Industry Professional Certifications

Microsoft Certified Systems Engineer
Microsoft Certified Systems Engineer

Communication IQ Certified Coach & Trainer

Education

Bachelor of Applied Science (BASc)
Texas State Technical College